Our primary concern is the welfare and safety of your child. We therefore request that you comply with the following requirements.

Collection Authorisation

Arriving at the centre

We request that staff be notified of your child’s arrival and of your intention to leave.

Authorised Persons

The Centre’s primary concern is for the safety and welfare of your child and will release your child into the care of the custodial parent or authorised persons identified on your child’s enrolment form. To avoid embarrassing situations any changes to these authorised persons should be advised in writing to the Centre as soon as possible. It is a requirement of our care agreement  that you confirm who will collect the child each day. Being authorised to collect a child is not enough, we must be informed that they are collecting on that day otherwise that child will not be released. If an unauthorised person arrives to collect your child, the child will not be released until your authorisation (preferably in writing) has been obtained. You must ensure your child’s collection from the Centre is reliably organised, as uncertainties and irregularities can cause anxiety for your child and the Centre.

Late Collections

Parents are required to plan their day in order to ensure they are at the centre prior to closing time. This also means that parents need to arrive in time for staff to give parents information about their child’s day. Parents need to recognize that staff have commitments they need to fulfill.

If you are unavoidably detained and unable to collect your child at the agreed time you must telephone the Centre and advise of your expected time of arrival. If you need to arrange for another person to collect your child you must provide full details about this person to the Centre. If you have not contacted the Centre and your child has not been collected  the Centre will attempt to telephone you, or if this is not successful the authorised/emergency contact people listed on your child’s enrolment form will be asked to stand by as their assistance may be required.  If no-one can be contacted and your child has not been collected 45 minutes after the Centre’s normal closing time the Local Police Station will be contacted and asked to take responsibility for your child.

The late fee charge is $50 for the first 15 minutes then $5 per minute for each minute after this for any child collected after 5.45 pm. When a family is late three times (that is fined three times) their child care space will be withdrawn effective immediately.

Families that are habitually late and not able to meet the closure time of the Centre are requested to adjust their work hours or to seek care elsewhere.