Frequently Asked Questions
Yes, the centre is licensed to operate by the Department of Communities and meets all applicable criteria under the relevant policy and regulations. Subicare strives to provide a greater staff to child ratio than the minimum required, to ensure quality educator interactions with your child.
Subicare employs professional staff to ensure that the best possible care is provided. The staff’s qualifications include an Early Childhood Teacher, Associate Diploma, Certificate III, and NNEB. Experienced assistants are also employed. A Director and Centre Manager are employed to run the centre.
Positive reinforcement and redirection is used by educators. On-going behavioral issues are discussed with families on a case by case basis.
Illnesses that exclude your child from care include high temperatures and anything considered contagious e.g. conjunctivitis, school sores, hand, foot and mouth disease.
In case of illness we will contact you to ask that you pick your child up as soon as possible to ensure the comfort of your child and to prevent cross contamination. Action in case of injury will depend on the severity of the incident, with families always informed either at the time of the injury occurring (with a request to pick up where appropriate) or at pickup for very minor incidents. The centre and families will complete paperwork as required under the relevant legislation.
Our service is fully catered. Due to their being children with acute allergies at Subicare we do not allow any food to be brought into the centre.
Families are invoiced weekly, with direct debit available. Fees must be paid two weeks in advance at all times.
No, full fees are payable on public holidays, with the exception of the annual shutdown over the Christmas and New Year period.
Yes, you are required to pay for your child's reserved place in the centre in the event of any absence.
Our opening hours are 7.15am to 6pm. If your child has not been collected at 6pm and we can't contact you or your emergency contact, late fees will apply.
You must give four weeks notice during which full fees will apply.
In line with the Early Years Learning Framework we encourage parent participation in all areas of the curriculum.
Expressions of interest are always welcome for membership of the Subicare Board, sub committees, fundraising activities, or special events/trips.